All posts
Customer story
6 min read
How Quantix cut support backlog by 60%
A look at how one support team used three agents to clear a six-week backlog in a single month.
The problem
Quantix was growing faster than its support team. Tickets waited days for a first reply, and the backlog kept climbing.
The setup
The team launched a triage agent, a billing agent and a knowledge agent. Each one handled a narrow job with a human approval step for refunds.
The result
Within four weeks, first reply time dropped from 31 hours to 9 minutes, and the backlog was gone.
Ready to put your ops on autopilot?
Start free for 14 days. No credit card required.
Start building free